Last updated: 25 August 2026
At RAVORN, we aim to process and dispatch orders as quickly as possible. This Shipping & Delivery Policy explains how we handle deliveries to Gibraltar, the United Kingdom, Europe and other international destinations.
1. Where We Deliver
RAVORN currently aims to offer delivery to:
- Gibraltar
- United Kingdom
- Europe
- Selected international destinations worldwide
Availability may vary depending on the destination and the shipping services available.
2. Order Processing
We aim to process and dispatch orders as quickly as possible.
Orders are normally processed on working days. Processing times may vary depending on product availability, order volumes, payment authorisation and other circumstances.
Any estimated processing or dispatch times provided on our website are estimates and are not guaranteed.
3. Delivery Times
Delivery times depend on:
- Your delivery location
- The shipping service selected
- Customs and border processing, where applicable
- Postal or courier service conditions
- Other circumstances outside our reasonable control
Estimated delivery times, where available, will be shown during checkout or communicated to you after your order has been dispatched.
International deliveries may take longer than domestic deliveries.
4. Shipping Costs
Shipping costs are calculated based on factors including:
- Delivery destination
- Parcel size and weight
- Shipping service selected
The applicable delivery cost will be displayed during checkout before you complete your order.
Where delivery costs cannot be automatically calculated for a particular destination, we may contact you with the available delivery options and costs.
5. Tracking
Where a tracked shipping service is available and selected, tracking information will be provided once your order has been dispatched.
Tracking availability may vary depending on the destination and delivery service used.
6. Customs, Duties and Taxes
For deliveries outside Gibraltar, your order may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.
RAVORN is not responsible for delays caused by customs, border controls or other authorities.
7. Delivery Delays
Although we work with reputable postal and courier services, delivery times may occasionally be affected by circumstances outside our control, including:
- Postal or courier delays
- Customs or border delays
- Severe weather
- Public holidays
- High demand periods
- Operational disruptions
If your order is significantly delayed, please contact us and we will do our best to assist.
8. Incorrect Delivery Information
Please ensure that your delivery address and contact information are correct when placing your order.
RAVORN cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery, additional delivery charges may apply before the order can be sent again.
9. Lost or Damaged Parcels
If your order appears to be lost or arrives damaged, please contact us as soon as possible at:
Please include your order number and any relevant information or photographs so that we can investigate the issue with the delivery provider.
Nothing in this policy affects your statutory rights.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
RAVORN
Email: info@ravorn.co.uk