Privacy Policy

Last updated: 25 August 2026

At RAVORN, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.

1. Who We Are

RAVORN operates the website ravorn.co.uk.

For any questions about this Privacy Policy or your personal information, please contact us at:

Email: info@ravorn.co.uk

2. Information We Collect

We may collect personal information when you:

Visit our website
Create an account
Place an order
Contact us
Subscribe to our communications, where available
Interact with our website or social media pages

The information we may collect includes:

Your name
Email address
Billing and delivery address
Telephone number
Order and purchase information
Account information
Communications you send to us
Technical information such as your IP address, browser type and device information
Information collected through cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Communicate with you about your order or account
Respond to enquiries and customer service requests
Improve our website, products and services
Prevent fraud and protect the security of our website
Meet legal, accounting and regulatory requirements
Send marketing communications where you have agreed to receive them or where otherwise permitted by law

You can opt out of marketing communications at any time.

4. Payments

Payments made through our website may be processed by third-party payment providers. We do not store your full payment card details on our own systems.

Payment providers may collect and process your information in accordance with their own privacy policies and security procedures.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. This may include:

Payment service providers
Delivery and shipping companies
Website hosting and technical service providers
Professional advisers, where required
Government authorities or law enforcement agencies where we are legally required to do so

We only share information where it is necessary and appropriate.

6. Cookies

Our website uses cookies and similar technologies to help the website function properly, improve your browsing experience and understand how visitors use our website.

Some cookies are necessary for the operation of the website, while others may be used for analytics or other purposes.

For more information, please see our Cookie Policy.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax and business requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Rights

Depending on the circumstances and applicable data protection law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request that we restrict the processing of your information
Object to certain types of processing
Request a copy of your information
Withdraw consent where processing is based on your consent

If you wish to exercise any of these rights, please contact us using the email address above.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We recommend that you review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and products are not intended for children who are not legally able to enter into a purchase or provide personal information without appropriate consent.

We do not knowingly collect personal information from children where this is prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updates will be posted on this page, and the “Last updated” date will be amended accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

RAVORN
Email: info@ravorn.co.uk