Last updated: 25 August 2026
At RAVORN, we want you to be happy with your purchase. This policy explains how returns and refunds are handled. Nothing in this policy affects any statutory rights you may have under applicable consumer law.
1. Changing Your Mind
If you purchase an eligible item from RAVORN online, you may have the right to cancel your order within 14 days of receiving your goods.
To cancel or request a return, please contact us at:
Email: info@ravorn.co.uk
Please include your order number and the reason for contacting us.
2. Returning Your Item
Once you have informed us that you wish to cancel or return an eligible item, you should return the goods within 14 days.
Items should be returned in a condition suitable for resale. You may inspect and try on clothing in the same way you would in a shop, but please do not wear, wash, alter or damage items that you intend to return.
Where appropriate, items should be returned with their original tags and packaging.
Please contact us before sending an item back so that we can provide the appropriate return instructions.
3. Return Postage Costs
Unless an item is faulty, incorrect or otherwise not in conformity with your order, you may be responsible for the cost of returning the item to us.
We recommend using a tracked or recorded delivery service, as RAVORN cannot guarantee responsibility for returned items until they are received by us.
4. Refunds
Once we receive your returned item, we will inspect it and process any refund that is due.
Where applicable, refunds will be made using the original payment method unless otherwise agreed.
Refunds will normally be processed within the timescales required by applicable consumer law.
If you paid for a more expensive delivery option, any refund of delivery charges may be limited to the applicable standard delivery cost.
5. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, incorrect, not as described or otherwise not in conformity with your order, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue.
Depending on the circumstances and your legal rights, we may offer an appropriate remedy, which may include a repair, replacement or refund.
Where an item is confirmed to be faulty, incorrect or not in conformity with your order, your statutory rights will not be affected by any part of this policy.
6. Non-Returnable Items
Certain items may not be eligible for cancellation or return where an applicable legal exemption applies.
This may include personalised or custom-made items, or sealed goods that cannot be returned for health or hygiene reasons once the seal has been removed.
Any such restrictions will not affect your statutory rights.
7. Exchanges
If you would like to exchange an item for a different size or product, please contact us at:
Exchanges are subject to product availability. Where an exchange is not available, we may offer a return and refund in accordance with this policy and your applicable legal rights.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
RAVORN
Email: info@ravorn.co.uk